The Spa Hotel, delivering excellence every day, every guest, every time.
A message from our General Manager “Our people are crucial to the success of The Spa Hotel. We care about developing every person to reach their full potential. It’s a fast-paced environment, creating peoples perfect stay and this wouldn’t be possible without our dedicated team. We are on an exciting journey, and we are looking for motivated and talented individuals who are committed to delivering excellence”.
Our values:
Excellence
Ownership
Passion
Collaboration
View our current vacancies below. Not seen what you are looking for? Upload your CV and we can get in touch when a suitable role is available.
Receptionist (Full Time)
Company Overview: The Spa Hotel is a family run, 4-star hotel with 70 bedrooms and a beautiful Spa. With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role: We are looking to recruit a friendly and enthusiastic Receptionist to join our busy reception team. You will be the first and last point of contact for all our guests so to be welcoming, approachable and well-presented is essential.
With 70 bedrooms occupied almost daily, efficient check ins and outs are a priority as well as being knowledgeable in all areas of the hotel and local area to assist with any guest queries. You will also manage the switchboard and assist with bedroom reservations.
You will work closely with all hotel departments and be responsible for payments and invoicing for all bedrooms. Working 5 days out of 7 on a rotational basis and the shift pattern does vary from early to late.
Key Responsibilities include, but are not limited to:
- Welcoming guests with a friendly face at all times and checking them in and out of the hotel
- Ensuring the smooth day to day running of the reception desk by following the sifts operating procedures
- First point of contact for all guest enquiries via telephone, email and face to face.
- Processing room reservations into the hotel system.
- Activate and reissue room keys
- Liaising with all departments including the management team
- Handling customer feedback/complaints as required.
- Creating invoices taking payments and updating the system
- Delivering pre-arranged welcome plates to guest bedrooms
Knowledge and Experience: Previous experience on Reception or in the hotel industry is desirable but not essential.
You must be passionate about customer service and work well under pressure whilst paying close attention to detail.
Knowledge of Rezlynx, Microsoft office and Secure trading is preferable.
We are looking for a team player, someone who is computer literate and have excellent communication skills.
Night Porter (Full Time)
Company Overview: The Spa Hotel is a family run, 4-star hotel with 70 bedrooms and a beautiful Spa. With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role: You will be an integral part of our busy night team, welcoming any late arriving guests and checking them in with a warm friendly welcome. You will also need to respond to any requests that may arise from our guests serving evening drinks, food and fulling other requests guests may have to make their stay more comfortable.
Having 8 function spaces this role is particularly physical as these are often in use each day and overnight you will assist with clearing and resetting the room to our high standard ready for the events the following day.
You are responsible for the hotel security and fire checks during your shift, which also need to be recorded in detail.
Key Responsibilities include, but are not limited to:
- Adhere to all security and health and safety policies and complete checks on each shift
- Assisting guest with their luggage to and from the bedrooms
- Set all event suites to the specified layout to our high standard within the relevant time frame
- To answer any calls and operate the switchboard efficiently, including taking any messages and passing the details to the relevant person
- Initiating wake up calls when required
- Being responsible for the night porter’s float and balancing the monies correctly on each shift
- Taking bedroom bookings, payments and allocating rooms for any walk-in guests
- Having an understanding of all departments of the hotel
- Prepare cook and serve food and drinks from our night menu
- Ensuring all public areas are clear and clean/tidy any area as required
- Printing of guest bills and taking payment of any checkouts
- To always maintain personal hygiene standards
Knowledge and Experience: Previous experience in the hospitality and working nights is desirable but not essential.
Knowledge of Rezlynx, Microsoft office is preferable.
You must be able to work well under pressure with a strong attention to detail, meet deadlines and achieve targets, whilst offering the very highest level of customer service.
You must be determined and driven to ensure the business and department excels itself. We are looking for a team player, someone who is computer literate and have excellent communication skills.
Casual Room Attendant
Company Overview: The Spa Hotel is a family run, 4-star hotel with 70 bedrooms and a beautiful Spa. With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role: We are looking for a casual room attendant to assist in our housekeeping department, assisting in cleaning our 70 bedrooms and public areas . We are looking for a team player who pays close attention to detail.
This is a particularly physical role with a variety of cleaning required within the bedrooms and en-suites. With check ins happening daily you need to work to a high standard and work efficiently to meet your deadlines.
Key Responsibilities include, but are not limited to:
- Cleaning bedrooms and ensuites
- Cleaning public areas of the hotel
- Ensuring all areas are kept to our particularly high cleaning standard for our guests
Knowledge and Experience: Previous experience is desirable but not essential as full training will be given. You must have a keen eye for detail and work well under pressure.
Duty Manager (3 Month Contract)
Company Overview: The Spa Hotel is a family run, 4-star hotel with 70 bedrooms and a beautiful Spa. With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role: We are looking for a Duty Manager to join us on a 3 month basis. You will be an integral part of our busy team, overlooking our events space and liaising with our senior operations team with any tasks for the day, covering both early and late shifts. You will be responsible for responding to guest queries & complaints as well as running of any meetings /events that day.
Key Responsibilities include, but are not limited to:
Managing Daily Operations:
- Planning ahead and anticipating business needs
- Daily walk round of hotel to confirm presentable
- Troubleshooting any issues that occur (fire alarm etc)
- Manage any issues/ requirements guest may have
- Run any weddings/ events/ conferences
- Take any deliveries if you are on shift (beverage etc)
- Departmental checks each shift to ensure smooth running of each department daily
- Understanding the overall hotel operations requirements
Customer Service:
- To deal with all customer and guest comments or complaints
- To supervise the service of food, wine and other beverages and to ensure that this service meets the hotel standards
- Monitoring customer service on your shift and handover to management
Communication
- Communicating with the teams regarding the day’s business
- To attend daily briefings with other departments
People Management
- Ensuring that all team members comply with the company policies and standards, including Absence, Sickness, Poor Performance, Disciplinary and Grievance, code of conduct, house rules, and correct use of company computers, smoking and drinking.
- Working with management to ensure that recruitment is correct for the department
Health & Safety
- Keeping up to date with all relevant legislation including allergens
- Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house
- Completion of departmental audits
Knowledge and Experience: Previous experience within the hotel industry is essential.
You must be passionate about customer service, have excellent communication skills and work well under pressure whilst paying close attention to detail.
We are looking for someone who can meet deadlines, is determined to ensure the hotel excels and has an approachable and friendly management style.
Being computer literate is necessary and having knowledge of Rezlynx, Microsoft office, ResDiary and Secure trading is preferable.